Queen's University COVID-19 Student Resources

Bus-it Program

**Applications for the Fall Bus Pass Bursary have now closed**

Frequently Asked Questions

What is the post-secondary student pass?

The pass provides eligible post-secondary students with an affordable option to access Kingston Transit services. It includes unlimited ridership on all Kingston Transit routes. The pass is a virtual pass and must be accessed through compatible mobile devices. The Winter term transit pass is valid until May 3, 2022.

Can the pass be refunded?

The pass is non-refundable, except if a student withdraws from their academic institution for exceptional circumstances in which case a partial refund will be provided. Verification of withdrawal from the academic institution will be required to obtain a refund.

What are the eligibility requirements for the pass?

The pass is available to eligible students at Queen’s University and St. Lawrence College based on the criteria outlined below.*

St. Lawrence College  

  • all full-time undergraduate students at St. Lawrence College, Kingston Campus 
  • part-time students at St. Lawrence College, Kingston Campus, who are enrolled in a minimum of three full academic courses totalling one hundred and thirty-five hours per term 
  • students at St. Lawrence College, Kingston Campus designated as eligible by a Special Needs Counsellor 

Queen’s University

  • all full-time undergraduate and graduate students of Queen’s University. 

* Kingston Transit will periodically verify eligibility with the academic institutions. If a person purchasing a pass is found to not be eligible, the pass will be immediately revoked, and no refund will be provided. It is the responsibility of the purchaser to ensure that they are eligible to receive the post-secondary student pass.

How do you purchase the pass? 

The pass is available for purchase exclusively online using credit or debit payment options. The pass is not available for in-person purchase at any sales outlets or City facilities. When purchasing your pass you must use your email address which was assigned by your educational institution (e.g. ending with “@student.sl.on.ca” or “@queensu.ca”) 

If you are unable to make an online payment or require an alternate fare payment option, please contact our Customer Service at 613-546-0000 (Mon – Fri, 8 a.m. – 5 p.m.) or by email at contactus@cityofkingston.ca for assistance.

What happens after you purchase the pass? 

Previous Fall Term 2021 Purchaser

If you had a Fall Term 2021 transit pass your existing pass will be automatically extended until May 3, 2022 within the next 48 hours. No further action is required.

First Time Purchaser: Winter Term 2022

If you did NOT have a Fall Term 2021 transit pass you are required to activate the pass on your mobile device.

Within 48 hours of purchasing the pass, you will receive an email from Digital ID 123 Card App from the email address app@id123.io with instructions for downloading the ID 123 app and activating your virtual pass. Add app@id123.io to your “safe list” to ensure that you receive the activation email. If you do not receive the activation email within 48 hours, please contact Customer Service at 613-546-0000 (Mon. to Fri., 8 a.m. to 5 p.m.) or by email at contactus@cityofkingston.ca. Please ensure you include your four-digit order number. 

The ID123 app requires WiFi or data connection initially to activate the card. Following activation, internet connection is not required to use the pass. 

How do you use the pass?

Once you have purchased the pass and activated the pass using the ID123 app, simply tap on the ID123 app and show the bus operator your pass when boarding. 

You will be required to show your pass every time you board a bus. In order to verify identity, photo identification is required. During the activation process, students must provide a photo of themselves that will be displayed on the pass. 

What if you do not have a compatible mobile device?

If you do not have a compatible mobile device, please contact City of Kingston Customer Service at 613-546-0000 (Mon – Fri, 8 a.m. – 5 p.m.) or by email at contactus@cityofkingston.ca for assistance.

We are pleased to report that we received over 1300 applications for the bursary combined from the SGPS and AMS Membership. 

Prior to COVID-19, the AMS had a long-standing contract with Kingston Transit called “Bus-It”. Usually a 3 year contract, this agreement provided our students with a full-access bus pass through a $90 mandatory fee once yearly.  After the contract is negotiated and signed with the City of Kingston, the AMS and SGPS are required to go to referendum to secure the approval of the student body to be allowed to place the Student Activity Fee on the fee slates. When COVID-19 emerged, the Bus-It Contract was in its 2nd of 3 years and the AMS decided to terminate the contract for the final year so as not to charge students for a service they likely would not receive. 

The AMS will always prioritize providing safe and financially accessible public transit to those who need it. Therefore, the AMS is pleased to continue the negotiated agreement with the City of Kingston to allow for a temporary student bus pass option. The reduced rate of the pass is $119 per term. 

The Fall pass will operate from September 1, 2021 until January 3, 2022 and the pass must be purchased directly through the City of Kingston. 

The AMS will continue the Bus Pass Bursary to increase accessibility of the student bus pass.  All AMS and SGPS members who have purchased a bus pass will be able to access the bursary. 

Students who wish to obtain a bus pass or learn more about the program can visit the  Kingston Transit student page. This page will include more information on how to purchase and obtain the pass. When purchasing the pass, please ensure that you use your @queensu.ca email and input your student number correctly. 

After purchasing the pass from Kingston Transit, you may apply for the Bus Pass Bursary, found below. The application period for the bursary will close on October 3rd, 2021 at 11:59pM EST

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